shopping guide
determ; はサステナブルな観点から過剰生産をしない方針のため、ご注文を受けてから製造メーカーへ発注し商品を手配しております。手配の関係上、上記の日数よりお待たせしてしまう場合もございます。万が一商品をご用意できない場合は、メール等でご連絡しております。
下記についてはお客様都合となる為、返品・交換はお受けできません。
・サイズ違い(採寸値と多少の差異が発生する可能性があります)
・イメージ違い
・ほつれ
・素材性質上の染料の匂い等
※22,000円（税込み）以上のご購入で送料無料となります。
メールにてご連絡くださいますようお願い申し上げます。
お問い合わせは こちらからお願いします。
※ご注文済みの場合、お名前もご記入ください。
営業日（土日祝除く）の11:00〜17:00にご返信します。
内容により確認に時間が掛かり、返信までにお待たせすることがございます。予めご了承ください。
Where to shop
DETERM; is sold exclusively at www.determ.net.Be the first to know about new collections, restocks, and more by signing up for emails here.
Processing times
Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.
Most orders placed Monday through Friday will be processed and shipped within 1~2 business days
Orders placed on Friday or over the weekend will start processing on Monday and ship within 1-2 business days.
Certain products may have longer processing times. These will be noted on the product and cart pages.
Pre-orders
Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be captured up front. Products purchased will not be eligible for cancellation dur to our made-to-order production system from an ethical standpoint.
If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s)are received.
We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we recommend placing a separate order for each.
Free shipping
We offer free international shipping on all orders above $200.
You are responsible for making sure that all information such as name, address, e-mail and phone number is correct and up-to-date so we can reach you at any time regarding your order.
Duties&taxes
International customers are responsible for any additional customs/duties fees that may occur depending on location.
Delivery times
Depending on the destination country and shipping method chosen, international orders can take between 4 to 21 business days to deliver.
*Please notice that International orders can experience delays
Order tracking
Once your order has been shipped, you will receive an e-mail notification containing the tracking number
Payment options
Credit Cards
*We accept Visa, MasterCard, American Express, and Discover cards. Payment is taken once your order has been shipped. (excluding pre-orders)
Amazon Pay
PayPal
Apple Pay
Google Pay
Updates orders
Orders cannot be changed or updated once they are placed as they immediately start processing.
If you'd like to add another item to your order, please place a new order for the item.
Order cancellations
We are usually unable to change or cancel an order after you've placed it.
It is possible that your order may be cancelled during high volume periods due to inventory selling out. If your order is cancelled, all charges will be automatically refunded. We recommend trying to place your order again or signing up for our waitlist for the sold out item.
If you receive a cancellation notification, please contact info@determ.net for more information.
Changing shipping address
Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.
Return policy
We ask you for a careful examination prior to your purchase (e.g. size, color, or etc.). Products purchased will not be eligible for returns or replacement due to our made-to-order production system from an ethical standpoint.
We only accept returns or replacement for defective or wrongly shipping products
Please contact our Customer Service center within 7 days after receiving your package and send us return tracking number in 3 business days.
While making an inquiry to our Customer Service Center include the following information to hasten the process:
Order list, barcode of all the items, a picture of the item, a picture of defect part
For any replacement/ returns of defective or wrongly shipped items, the shipping fees will be borne by Determ;
Please kindly pay for return fee in advance as COD cannot be used for international shipping. The amount will be refunded to the customers once parcels are arrived at our inventory and checked by the relative team.
Missing items
If any of your item(s) is missing in your parcel, please contact our Customer Service team within 7 days from you receive the box. When contacting us, please send us the pictures described below.
Picture of the box, Picture of all items you received, Order list, pictures of each barcode of the item
If confirmed of missing, we will send you the product(s) right away, however, some products may go out-of-stock.
All the costs related with re-sending will be borne by Determ;We sometimes send products seperately for our customers' favor. Please double check this on your [My page] whether your order is partially shipped.